Privacy Policy

Last Updated: October 16, 2026

Welcome to Elvorianna!

Elvorianna is operated by Hangzhou Hanguankang Technology Co., Ltd. (杭州含冠康科技有限公司). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase our products, or contact our customer service team.

Please read this Privacy Policy carefully to understand our privacy practices.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal and Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Account information, where applicable
  • Order history and purchase details
  • Customer service communications

Payment and Transaction Information

When you make a purchase, payments are processed through the payment service providers available at checkout.

We may receive limited transaction information, such as payment status, transaction identifiers, and payment method details necessary to process orders and refunds.

Automatically Collected Information

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and website activity
  • Referring website information
  • Cookies and similar tracking technologies

2. How We Use Your Information

We may use personal information for the following purposes:

  • Processing and fulfilling customer orders
  • Arranging shipping and delivery
  • Providing customer service and support
  • Sending order confirmations and shipping updates
  • Managing returns, refunds, and exchanges
  • Maintaining and improving website functionality
  • Understanding customer needs and improving our services
  • Preventing fraud and unauthorized activities
  • Complying with legal and regulatory obligations
  • Sending promotional communications where permitted by law

Where required by applicable law, we process personal information on an appropriate legal basis, including contractual necessity, legal obligations, legitimate interests, or consent.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and enhance the shopping experience.

Cookies may be used to:

  • Remember shopping cart contents
  • Save website preferences
  • Support secure website operation
  • Measure website traffic and performance
  • Understand how visitors interact with our website
  • Support personalized advertising where applicable

You can manage cookies through your browser settings and any cookie preference tools available on our website.

Where required by law, we will obtain consent before setting non-essential cookies or using similar tracking technologies.

Disabling certain cookies may affect some website features.

4. Sharing Your Personal Information

We may disclose necessary personal information to third-party service providers that help us operate our business.

These providers may include:

  • Payment processing providers
  • Shipping and logistics companies
  • E-commerce platform and website hosting providers
  • Customer service providers
  • Analytics and marketing providers, where applicable
  • Professional advisers and legal authorities where required

We aim to share only the information reasonably necessary for the relevant service or purpose.

Certain online advertising activities may qualify as the sale or sharing of personal information under applicable privacy laws, even when no monetary payment is involved. Where applicable, we will provide the required disclosures and opt-out rights.

5. Payment Security

We take payment security seriously.

Payments are handled through the payment service providers made available during checkout.

These providers may use encryption, identity verification, fraud prevention systems, and other security measures to protect transactions.

We recommend reviewing the privacy and security policies of your selected payment provider.

6. Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include appropriate access controls, secure communication technologies, and safeguards maintained by our service providers.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal obligations.

These purposes may include:

  • Processing and fulfilling orders
  • Providing customer support
  • Maintaining financial and transaction records
  • Handling returns and refunds
  • Preventing fraud
  • Resolving disputes
  • Meeting tax, accounting, and legal requirements

When personal information is no longer required, we will delete, anonymize, or otherwise handle it in accordance with applicable law.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we hold about you
  • Requesting correction of inaccurate information
  • Requesting deletion of eligible personal information
  • Restricting or objecting to certain processing activities
  • Withdrawing consent where applicable
  • Requesting data portability where legally available
  • Opting out of promotional communications
  • Opting out of qualifying targeted advertising or sale or sharing of personal information

To exercise your privacy rights, please contact us at huangming@velzunoria.com.

We may request reasonable information to verify your identity before completing certain requests.

We will respond within the timeframes required by applicable law.

9. Marketing Communications

Where you have subscribed or where otherwise permitted by applicable law, we may send you information about products, promotions, and store updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by contacting our customer service team.

Unsubscribing from marketing communications will not prevent essential transactional messages related to your orders.

10. International Data Transfers

As an online business, we may use service providers located in different countries or regions.

Your personal information may therefore be processed or stored outside your country of residence.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.

11. Children's Privacy

Our website is intended for general consumers and is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without any consent or authorization required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or external services.

These websites may have their own privacy policies and information handling practices.

We recommend reviewing their privacy policies before providing personal information.

We are not responsible for the independent privacy practices of websites outside our control.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, services, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

Where required by law, we will provide additional notice of significant changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Store Name: Elvorianna
Company Name: Hangzhou Hanguankang Technology Co., Ltd.
Email: huangming@velzunoria.com
Phone: +86 199 7664 7824
Business Address: Room 4-055, No. 991 Hongquan Road, Yipeng Subdistrict, Qiantang District, Hangzhou, Zhejiang Province, China

Thank you for trusting Elvorianna. We value your privacy and are committed to providing a reliable shopping experience.